CreateAspace Loft Boarding & Storage (“we”, “us” or “our”), take pride in the quality of our workmanship and the products we install. We want you to enjoy your new loft storage space with confidence, which is why we provide a 10-year workmanship guarantee, alongside our Lifetime Support Promise.

This policy explains what is covered, what is excluded and how to make a claim.

1/  Our 10-Year Workmanship Guarantee

We provide a 10-year workmanship guarantee on the installation work carried out by CreateAspace (hereafter referred to as CreateAspace).

The guarantee applies to defects arising from faulty workmanship in the installation of the items supplied and fitted by us, as detailed on your invoice.

Depending on your installation, covered items may include:

• Loft boarding and flooring installed by us.
• Raised loft boarding systems and support structures.
• Subframes, joists or other support components supplied and installed by us.
• Fixings and fittings used as part of our installation.
• Loft ladders and access hatches supplied and installed by us.
• Other items specifically included in your invoice and installation agreement.

The guarantee period begins on the date of completion of the installation.

2/   Property-Based Guarantee

Our 10-year workmanship guarantee is attached to the property where the installation took place, rather than the original customer.

If you sell your property during the guarantee period, the remaining guarantee transfers to the new property owner.

The guarantee remains valid for the original 10-year period from the installation completion date. It does not restart when the property is sold.

The new owner must be able to provide reasonable evidence of the original installation and its completion date.

3/  Electrical Workmanship Guarantee

Where electrical work is carried out by us as part of your loft installation, that work is covered by a separate 5-year workmanship guarantee.

This covers defects arising from our electrical installation workmanship.

Electrical products and components may also be subject to separate manufacturer warranties. These warranties are governed by the relevant manufacturer’s terms and conditions.

4/   Loading Limits and Safe Use

Raised loft boarding, regardless as to who installs it, is designed for light storage only.

The safe loading capacity of your loft depends on its construction, condition and the suitability of the installed storage system.

The following limits may apply where supported by the relevant structural design and installation:

• Maximum distributed storage load: 25 kg per m². This is a commonly cited allowance for light storage in certain domestic loft structures. It’s not a universal limit  for every loft.
• Temporary access load: A commonly quoted figure is 180 kg for temporary loading, such as one person walking in the loft. This figure must not be assumed to be safe for every loft or treated as a universal British Standard limit. The safe access load depends on the existing structure and applicable design requirements.

Load limits may vary depending on joist size, span and condition. We will advise if your loft requires strengthening to meet standard load ratings.

You must follow any specific loading limits and safe-use instructions provided for your individual installation.

Exceeding the applicable loading limits, or using the loft in a way that places excessive loads on the structure or storage system, may cause structural damage and will void the guarantee to the extent that the damage or defect results from that overloading.

Stored items should be distributed evenly. Avoid placing excessive weight in one area or concentrating heavy items on a small section of the loft.

The loft must not be used as a habitable room or for heavy-duty storage unless it has been appropriately assessed and designed for that purpose.

5/  What Is Not Covered

The guarantee does not cover defects or damage caused by:

• Accidental damage, misuse or deliberate damage.
• Alterations, modifications or repairs carried out by the customer or a third party without our written approval.
• Water ingress, leaks, dampness or condensation, unless directly caused by our defective workmanship.
• Failure to follow reasonable care, maintenance or safe-use instructions.
• Overloading or use beyond the applicable loading limits.
• Pre-existing structural defects or weaknesses in the property that were not caused by our work.
• Normal wear and tear, including minor cosmetic changes that do not affect the installation’s function.
• Damage caused by other tradespeople, contractors or third parties.
• Consumable items or components subject to normal replacement.
• Events beyond our reasonable control, including fire, flood, storms or other exceptional circumstances.

Where a defect has more than one cause, we will assess whether it is covered by this guarantee and explain our decision.

6/   Making a Guarantee Claim

If you believe there is a defect covered by this guarantee, please contact us as soon as reasonably possible.

When contacting us, please provide:

• Your name and contact details.
• The installation address.
• The approximate installation completion date.
• A description of the issue.
• Photographs or videos of the affected area, where possible.

We may arrange an inspection to establish the cause of the issue and whether it is covered by the guarantee.

Where a valid claim is accepted, we will arrange to repair or rectify the covered defect within a reasonable timeframe.

We may require reasonable access to the property to inspect and carry out any necessary remedial work.

If the issue is not covered by the guarantee, we will explain why. Any proposed chargeable work will be discussed with you before it is carried out.

7/   Repairs and Remedial Work

Where a claim is accepted, we will determine the appropriate remedial action.

This may include repairing or replacing the affected components or correcting the defective workmanship.

Any remedial work carried out under the guarantee will not automatically restart or extend the original guarantee period. The remaining guarantee will continue to run from the original installation completion date.

8/   Manufacturer Warranties

Products and components supplied as part of your installation may carry separate manufacturer warranties.

These warranties are provided by the relevant manufacturer and are subject to their own terms and conditions.

Our workmanship guarantee does not replace or extend a manufacturer’s warranty.

Where appropriate, we will help you identify the relevant manufacturer warranty and explain how to contact the manufacturer.

9/  Lifetime Support Promise

In addition to our formal workmanship guarantee, CreateAspace offers a Lifetime Support Promise.

We want to remain available to help you get the most from your loft storage space, even after the 10-year workmanship guarantee has expired.

Our Lifetime Support Promise includes:

• General advice about the safe use of your loft storage space.
• Guidance on looking after your installation.
• Advice on routine maintenance and care.
• Help identifying potential issues with your loft storage system.
• Guidance on whether an inspection or repair may be appropriate.

The Lifetime Support Promise is also available to future owners of the property where the installation was completed.

The Lifetime Support Promise is separate from the 10-year workmanship guarantee. It does not mean that repairs, replacements, inspections or maintenance visits will be provided free of charge for life.

Where an inspection, repair or maintenance visit is required outside the terms of the formal guarantee, we may offer this as a chargeable service. Any applicable costs will be discussed with you beforehand.

10/  Your Statutory Rights

This guarantee is provided in addition to your statutory rights as a consumer. It does not affect or reduce any rights you may have under applicable consumer protection legislation.

11/  Changes to This Policy

We may update this policy from time to time. Any changes will not retrospectively reduce the protection provided by a guarantee already issued for a completed installation.

The version of the guarantee provided to you at the time of installation will apply to that installation.

12/  Our Commitment

At CreateAspace Loft Boarding & Storage, we believe in providing quality workmanship, clear communication and ongoing customer support.

Our 10-year workmanship guarantee reflects our confidence in the quality of our installations, while our Lifetime Support Promise means we remain available to offer advice and guidance long after the installation is complete.

We want you to feel confident in your loft storage space and know that we are here to help.